Listening to the Voice of the Customer

How can you understand customer needs and increase benefits of new products? ASSA ABLOY is using Voice of Customer (VoC) exercises to do just that. Customer interaction can consist of one-on-one customer interviews, observational studies and conference-style events. VOC exercises have helped ASSA ABLOY identify barriers, evaluate processes and identify solutions to the next generation of security needs. http://futurelab.assaabloy.com/en/listening-to-the-voice-of-the-customer/

Reducing mobile security risks

Mobility may be a fact of life in just about all enterprises, but that doesn’t mean IT organizations aren’t concerned about its impact on security and compliance. Even as more organizations embrace the use of mobile devices by employees and customers to access services and applications, a new survey indicates that IT professionals are wrestling with heightened security risks - and are looking for help. http://futurelab.assaabloy.com/en/managing-mobile-security-risks/

Enhancing the user’s door experience

ASSA ABLOY asked students at Stockholm’s KTH Royal Institute of Technology to put their imaginations to work to enhance the user experience in a door. The activity generated a number of innovative ideas, proving that doors can be used for so much more than opening and closing. Interactive doors that welcome shoppers, hinges that harvest energy, NFC post-it-like notes that enable anonymous communication between neighbors – or why not use doors as a creative space for kids to doodle? http://futurelab.assaabloy.com/en/enhancing-the-users-door-experience/

Developing mobile access for hotels

We recently posted and article about how products are developed at ASSA ABLOY's shared global innovation organization, Shared Technologies. We continue this series by talking to Dennis Johannesson, R&D Project Manager at ASSA ABLOY Hospitality. Dennis has been creating key solutions for the hospitality industry for almost two decades and has experienced the journey from a traditional mechanical key to an app in the phone. http://futurelab.assaabloy.com/en/developing-mobile-access-for-hotels/

Top secure identity trends for 2015

What are the most important trends to keep track of during this year? HID Global has issued its outlook on technology trends for 2015, as well as other anticipated developments across key vertical industries in the secure identity marketplace. The annual assessment is intended to help organizations understand and take advantage of the latest advances to improve security, convenience and the user experience. http://futurelab.assaabloy.com/en/top-secure-identity-trends-for-2015/