Listening to the Voice of the Customer

How can you understand customer needs and increase benefits of new products? ASSA ABLOY is using Voice of Customer (VoC) exercises to do just that. Customer interaction can consist of one-on-one customer interviews, observational studies and conference-style events. VOC exercises have helped ASSA ABLOY identify barriers, evaluate processes and identify solutions to the next generation of security needs. http://futurelab.assaabloy.com/en/listening-to-the-voice-of-the-customer/

Enhancing the user’s door experience

ASSA ABLOY asked students at Stockholm’s KTH Royal Institute of Technology to put their imaginations to work to enhance the user experience in a door. The activity generated a number of innovative ideas, proving that doors can be used for so much more than opening and closing. Interactive doors that welcome shoppers, hinges that harvest energy, NFC post-it-like notes that enable anonymous communication between neighbors – or why not use doors as a creative space for kids to doodle? http://futurelab.assaabloy.com/en/enhancing-the-users-door-experience/

Developing mobile access for hotels

We recently posted and article about how products are developed at ASSA ABLOY's shared global innovation organization, Shared Technologies. We continue this series by talking to Dennis Johannesson, R&D Project Manager at ASSA ABLOY Hospitality. Dennis has been creating key solutions for the hospitality industry for almost two decades and has experienced the journey from a traditional mechanical key to an app in the phone. http://futurelab.assaabloy.com/en/developing-mobile-access-for-hotels/

Bringing new products to life

ASSA ABLOY Shared Technologies develop platform technologies to be integrated in ASSA ABLOY group company products. Thinking outside the box is encouraged at Shared Technologies where developing innovative solutions for sustainable energy, wireless connectivity, software and identification are part of the daily routine. The Future Lab visited the R&D team during the “Innovation Day” where employees have 24 hours to brainstorm and come up with creative ideas for new products or improvements to existing ones. http://futurelab.assaabloy.com/en/bringing-new-products-to-life/

Protecting your assets – personal data

As consumers are beginning to adopt wearable technology, new issues arise. One issue is privacy. How do you deal with all the personal data that wristbands and other wearables reveal? Privacy issues are also starting to worry manufacturers; they didn’t expect users to wear these devices 24 hours a day, revealing intimate details of their lives. http://futurelab.assaabloy.com/en/protecting-your-assets-personal-data/

Big Data in physical security

In our previous article about Big Data we learned that retail giants like Amazon use Big Data to analyze purchases and boost sales. But how is Big Data currently being utilized in the realm of physical security? According to Bob Banerjee, Senior Director of Training and Knowledge with NICE Systems, it isn’t. “One thing people need to realize is that just because a source generate a lot of data, that doesn’t make it Big Data,” he says. http://futurelab.assaabloy.com/en/using-big-data-in-physical-security/

Wearables in access control

Wearable technology is on the verge of turning mainstream and the consumer electronics industry has convinced itself that wearable technology will be the next big opportunity. But what part will wearables play in the future development of access control? The Future Lab talked to manufacturers, researchers and experts in wearable technology to find out. Here's what they said. http://futurelab.assaabloy.com/en/wearables-in-access-control/