Listening to the Voice of the Customer

How can you understand customer needs and increase benefits of new products? ASSA ABLOY is using Voice of Customer (VoC) exercises to do just that. Customer interaction can consist of one-on-one customer interviews, observational studies and conference-style events. VOC exercises have helped ASSA ABLOY identify barriers, evaluate processes and identify solutions to the next generation of security needs. http://futurelab.assaabloy.com/en/listening-to-the-voice-of-the-customer/

No limits for intelligent readers

Card readers were once highly proprietary and difficult to install, and they mainly served the single purpose of granting access to a building or a section within a building. Today, card readers and controllers are becoming network appliances and as such may play a vital role in a company’s business system, according to Dave Adams, Senior Product Marketing Manager, Access Management at HID Global. http://futurelab.assaabloy.com/en/no-limits-for-intelligent-readers/

Get the Edge

Intelligent access control has been around for some time – but traditionally, the brains of the operation were actually hidden in a mechanical room, where a controller managed multiple doors via miles of custom wiring. This approach could make adding new doors and upgrading systems costly – particularly since most components of the systems (except cards used for access) were proprietary. Accordingly, facilities wishing to add new features would often have to perform a ‘forklift upgrade’ and completely replace their systems. http://futurelab.assaabloy.com/en/get-the-edge/

Hands-on access

A recent survey of passengers on Scandinavian Airlines, SAS, showed that fingerprint identification has become widely accepted. Over 70% of Swedish respondents who participated in a trial to validate their luggage check-in with their fingerprints were positive and thought that the system should be introduced full-scale to allow ticket-free travel and remote check-in. The respondents felt that convenience was the main advantage. In response, SAS has expanded the trial and is now testing the fingerprinting system on several key domestic routes in Sweden, to ensure that the checked-in passenger is the same person who boards the plane. http://futurelab.assaabloy.com/en/hands-on-access/